Sales Policy

Effective Date: March 5, 2025

At NOTEVIRAL, we are dedicated to offering high-quality luxury cosmetics, including our premium lipstick collection, to customers worldwide. Our Sales Policy is designed to provide transparency and ensure that your shopping experience is smooth, secure, and enjoyable. Please review the following terms and conditions that govern the sale of products on our website.

1. Product Availability

All products offered for sale on our website, https://noteviral.xyz, are subject to availability. While we strive to keep our website updated with accurate product listings, NOTEVIRAL cannot guarantee the availability of all products at all times. If a product you order is out of stock or unavailable, we will notify you promptly and offer alternatives such as a refund or a replacement product.

2. Pricing

The prices displayed on our website are in U.S. Dollars and are subject to change without notice. We strive to maintain accurate pricing; however, in the event of an error in the pricing of an item, NOTEVIRAL reserves the right to correct the pricing and notify you of any discrepancies before processing your order. If the correct price of a product is higher than the price listed at the time of purchase, we will contact you for approval before proceeding with your order.

3. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Payment for orders is due at the time of purchase. NOTEVIRAL reserves the right to refuse or cancel any order if payment cannot be processed.

4. Order Confirmation

Once you place an order, you will receive an order confirmation email that outlines the details of your purchase. Please review this information carefully, as it is your responsibility to ensure all order details are accurate. If you notice any errors or need to make changes to your order, please contact our customer service team as soon as possible at info@noteviral.xyz. Please note that we cannot make changes once an order has been processed or shipped.

5. Shipping and Delivery

NOTEVIRAL offers standard shipping and expedited shipping options for domestic and international orders. Shipping costs will be calculated at checkout based on your location and the shipping method selected.

  • Domestic Orders: We offer free standard shipping on all domestic orders over $50. Expedited shipping is available at an additional charge.
  • International Orders: International shipping charges will be calculated at checkout, and additional customs duties or taxes may apply depending on your country’s regulations.

Please note that delivery times are estimates and may vary depending on the shipping carrier, location, and other factors outside our control.

6. Order Processing and Handling Time

  • Processing Time: All orders are processed within 1-2 business days of receiving payment. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Time: Shipping times depend on the selected shipping method and destination. Domestic orders typically take 3-7 business days, while international orders may take longer depending on the destination.

Please note that we are not responsible for delays caused by the shipping carrier, customs processing, or unforeseen circumstances.

7. Sales Tax

Sales tax will be applied to your order based on the applicable state and local laws in the United States. The tax rate will be calculated at checkout and added to the total price of your order.

For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the customer and will not be covered by NOTEVIRAL.

8. Discount Codes and Promotions

From time to time, NOTEVIRAL may offer promotional discounts or sales. To apply a discount, enter the promotional code at checkout. Discounts cannot be applied after an order has been placed, and some promotions may have specific terms and conditions (e.g., limited-time offers, product exclusions).

We reserve the right to modify or cancel any promotions at any time without prior notice.

9. Customer Account

Creating a customer account on our website allows you to save your shipping information, track orders, and receive updates about upcoming promotions. You are responsible for maintaining the confidentiality of your account information and password. NOTEVIRAL is not responsible for any unauthorized access to your account.

10. Returns and Refunds

For details about our Returns and Refund Policy, please refer to the Refund and Return Policy. As a reminder, we offer a 30-day return and refund window for eligible products, subject to the conditions outlined in our policy.

11. Customer Service

If you have any questions or concerns regarding our sales policy or need assistance with your order, our customer service team is here to help. Please feel free to contact us:

12. Changes to the Sales Policy

NOTEVIRAL reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with an updated effective date. By continuing to use our website and place orders, you agree to the updated terms and conditions.